This Digital and Downloadable Products Refund Policy ("Policy") governs the terms and conditions for the purchase and use of digital and downloadable products ("Products") offered by The Incredible You Management Training LLC ("Company"). By proceeding with a purchase, you signify your acceptance of and adherence to the provisions outlined herein.
2. Non-refundable nature of Digital and downloadable Products
The Company's fundamental principle concerning digital and downloadable Products is that they are categorically non-refundable. Once a purchase is executed, the Company does not offer refunds or cancellations.
3. Ineligibility for Return or Exchange
In addition to their non-refundable status, it is crucial to note that digital and downloadable Products are not eligible for return or exchange. This policy safeguards the integrity and security of the digital content offered and promotes fairness among customers and content creators on the Company's platform.
4. Procedure for Modification of Orders
To accommodate customer needs and preferences, the Company allows for the modification of orders related to digital and downloadable Products within a specific timeframe, precisely 24 hours from the moment of purchase. After this 24-hour window expires, the Company is unable to entertain any further requests for modifications.
5. How to Initiate the Modification Process
For customers who wish to initiate the modification process within the designated 24-hour timeframe, please email our dedicated customer support team at [[email protected]]. In your email, kindly provide the following information:
Your full name.
Contact information, including your email address and phone number.
I'd appreciate it if you could explain the reason for your modification request.
Any additional details are relevant to your request.
The Company's proficient customer support team will promptly attend to your request, following the stipulations set forth in this policy. The response time is anticipated to be no more than 48 hours to allow for the evaluation and processing of your request. Ensuring the accuracy and completeness of the information in your email will expedite the resolution process.
The Incredible You Management Training LLC extends its sincere appreciation for your understanding and cooperation in embracing and adhering to this Policy governing digital and downloadable Products. These guidelines are meticulously designed to promote transparency, equity, and security in all transactions related to such Products.
Your trust and satisfaction are of utmost importance to us, and we remain steadfast in delivering a seamless experience for our valued clientele. If you have any inquiries or require further clarification regarding this Policy, please do not hesitate to contact our customer support team via the email address provided: [[email protected]].